Verbal Judo: The Gentle Art of Persuasion

Most confrontations don't have to escalate. Verbal Judo teaches you how to speak and listen in ways that defuse tension, communicate your point clearly, and resolve conflicts before they blow up. You'll learn to avoid the conversational mistakes that turn small disagreements into big problems. Officials who master these skills report positive conflict resolution rates over 90%. If you've ever walked away from an exchange wishing you'd handled it differently, this book shows you how.

• Learn to defuse conflict through better communication
• Avoid common conversational mistakes
• Increase your positive conflict resolution rate
• Essential skills for officials in any sport